Support
We're here to help
Email support is the fastest way to reach us. We aim to reply within one business day, Monday to Friday, UK business hours.
Phone
+44 7457608013Registered office
STROME PROJECT CONSULTING LIMITED
8 St. Anns Place, Haddington, East Lothian, EH41 4BS, United Kingdom
Common questions
- How do I export my plan?
- Run a project through the workspace to the Export step and download the Project Brief. Planner and Delivery include all five plan visuals.
- How do I change or cancel my plan?
- Manage your subscription from your account billing portal. Cancelling keeps access until the end of the current billing period; monthly allowances do not roll over.
- The walkthrough won't build.
- Generate a plan first, then build the kickoff or status walkthrough from the Visuals step. If it still fails, email us with your project type and we'll help.
- Can I use Cairnwise for compliance-critical planning?
- Cairnwise gives AI-assisted planning suggestions, not professional advice. For legal, financial, HR or health-and-safety obligations, verify with a qualified professional.
See also the refund & cancellation policy, AI disclaimer and acceptable use policy.