Refund & Cancellation Policy

You can cancel at any time from your account billing portal. When you cancel, your plan stays active until the end of the current billing period and then does not renew. We do not charge a cancellation fee.

Subscriptions renew automatically — monthly or yearly depending on your plan — until you cancel. The renewal price is the plan price shown at checkout, in USD.

Refund eligibility: because access and generation are available immediately, subscription fees are generally non-refundable once a billing period has started, and unused monthly allowances are not refunded or carried over. We will, however, provide a refund where required by law or your statutory consumer rights, and we consider fair refunds case by case — for example a duplicate charge, a clear billing error, or a documented service fault that prevented use.

If a generated plan, visual or walkthrough isn't what you needed, regenerate it or adjust the brief — this is usually the fastest fix. If something is genuinely broken, contact us and we'll make it right.

The Trail plan is free and involves no charge, so no refund applies. You can stop using it at any time.

Email support@stromeproject.shop from your account email with your request and any relevant details. We aim to respond within one business day. For general help see Support.